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Consumer law and your legal rights

Consumer law in England, Scotland and Wales outlines your legal rights when making any kind of purchase of a product or service - for example, buying goods in a shop or online, eating in a restaurant, contracting a builder or going on holiday.

Examples of cases where your rights as a consumer might be breached include:

  1. ● A shop or restaurant failing to provide adequate service.
  2. ● A builder not fulfilling their obligations and leaving you with unfinished or defective work.
  3. ● The mis-selling of a holiday package.

Your travel rights

We all hope that we’ll never need to make a complaint about a holiday, but it’s crucial to know your rights just in case the worst does happen. Your rights when buying a travel-related service include the following:

  1. ● If you’ve booked a package holiday, the hotel and facilities must be described accurately.
  2. ● The holiday must be of a reasonable standard, dependent on how it was described, the price and the location.
  3. ● If you’ve paid by credit card when booking your holiday and something goes wrong, you may be able to claim your money back from the credit card company.

Civil litigation cases

In addition to consumer law, the solicitors at Slater and Gordon have built up a formidable reputation for upholding the rights of our clients in other civil litigation cases. Our expertise covers the following areas:

  1. ● Disputes between employers and employees.
  2. ● Compensation cases pursued by individuals against public bodies and local authorities.
  3. ● Personal injury claims.
  4. ● Division of assets.
  5. ● Inquests.
  6. ● Contractual disputes.

To find out if our civil litigation solicitors can help you, simply give us a call on freephone 021 355651768 to arrange an initial consultation.

Facing a consumer law problem? We can help

We know that it can be highly distressing to encounter a consumer law or civil litigation issue and not know how to respond. Slater and Gordon Lawyers offer an understanding, sympathetic approach to these problems. Our solicitors have extensive experience in advising and litigating in claims of this kind.

If you’re facing a problem and you don’t know what to do next, please don’t hesitate to contact us. Seeking legal advice from an expert in consumer law is crucial, and it’s important to do so as soon as possible after an issue arises.


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